My Balance Isn't Showing Up

Your wallet may be connected to a different chain than where your tokens are.

Check block explorers if unsure: Etherscan, Arbiscan, Basescan.

Your wallet may not auto-detect Theo tokens. Add them manually (Ethereum mainnet):

Other chain addresses available at docs.theo.xyz or via support.

If you minted thBILL through Theo (whitelisted participants only), settlement takes ~4 business days. Does not apply to DEX purchases — those settle on-chain immediately.

The sthUSD vault is on Ethereum mainnet only. Confirm your wallet is on Ethereum. When unstaking, there is an average queue time of approximately 5 days before your thUSD becomes claimable.

LayerZero transfers take a few minutes to finalize. Check the LayerZero explorer or destination chain block explorer.

Refresh the page, clear browser cache, try incognito, switch RPC provider, or disconnect and reconnect your wallet.

Still stuck? Contact support with your wallet address, expected network, and the relevant transaction hash.